45-day returns
For change-of-mind returns, contact us within 45 days of the shipment date to request a return. Return the product with all its included components. Kits and bundles must be returned together, rather than as individual items.
How to return
- Contact us. Email info@acticlear.co with your order number and a brief reason for the return.
- Follow the return instructions. Once approved, we’ll provide return instructions and the correct return address.
- Send it back within 15 days. Ship your return within 15 days of receiving our return instructions. Please use the address we provide.
For change-of-mind returns, customers are responsible for return shipping, and original shipping fees are non-refundable. If the issue is our responsibility, we cover return shipping and any shipping needed for an exchange or replacement.
Your refund
After we receive and inspect your return, we’ll email you with the refund decision. Once approved, we’ll initiate a refund to your original payment method. After the refund is initiated, it may take up to 10 business days to appear, depending on your bank or payment provider.
Can I exchange an item?
We don’t offer direct exchanges for change-of-mind returns. Please request a return, then place a new order for the item you want. For items that arrive damaged, defective, or incorrect, we may offer an exchange or replacement after reviewing the issue.
What if something arrived damaged, defective, or incorrect?
If an item arrives damaged, defective, or incorrect, we may offer an exchange or replacement after reviewing the circumstances. Please contact us within 45 days of receiving the item so we can understand what happened.
If the issue is our responsibility, we cover return shipping and any shipping needed for an exchange or replacement. You won’t be charged these shipping costs.
Include your order number and a short description of the issue. Photos can help us review what happened. Please wait for our instructions before returning a damaged or leaking product.
This policy does not limit any rights you may have under applicable law.
