Frequently asked questions

We ship to the 48 contiguous United States and Washington, D.C. We don’t ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or other countries.

Standard shipping is free on orders of $39 or more, or $4.99 on orders under $39. Final shipping charges are shown at checkout before payment.

Estimated delivery is 5–10 business days after you place your order, including processing and shipping. The 3–5 business days shown for standard shipping at checkout is the transit estimate after shipment, not the total time from ordering. We start processing immediately; if manual review is needed, we complete it within 24 hours.

Business days are Monday–Friday, excluding U.S. public holidays. See Shipping & Delivery for possible delays.

Once your order ships, we’ll email you a tracking link. Click it to follow your delivery.

Can’t find the email? Check your spam folder or contact us.

Contact us as soon as possible. We’ll check whether the order can still be changed or canceled. Processing starts immediately, so we can’t guarantee changes once fulfillment has begun.

Check the latest tracking update, then contact us with your order number and a brief description of what happened. We’ll help investigate and explain the next steps.

For change-of-mind returns, contact us within 45 days of the shipment date. Products must be returned with all included components; kits and bundles must be returned together. See Returns & Refunds for the full policy.

Email info@acticlear.co with your order number and a brief reason. Once approved, we’ll send return instructions and the correct address.

Ship your return within 15 days of receiving our return instructions. Please contact us before sending anything back.

For change-of-mind returns, customers are responsible for return shipping, and original shipping fees are non-refundable.

If the issue is our responsibility, we cover return shipping and any shipping needed for an exchange or replacement.

Please contact us within 45 days of receiving the item. After reviewing the circumstances, we may offer an exchange or replacement. If the issue is our responsibility, we cover the related shipping costs.

Include your order number and a short description. Photos can help us understand the issue. Please wait for our instructions before returning a damaged or leaking product.

For a change of mind, please request a return and place a new order; we don’t offer direct exchanges.

If an item arrives damaged, defective, or incorrect, we may offer an exchange or replacement after reviewing the issue.

After we receive and inspect your return, we’ll email you with the refund decision. Once approved, we’ll initiate a refund to your original payment method. After the refund is initiated, it may take up to 10 business days to appear, depending on your bank or payment provider.

Start with the directions on your product’s label and the guide for your product. If you’re unsure how they apply to your situation, contact us with the product name and what you need help with. Follow the instructions for that specific product.

Start with the warnings and directions on your product label. For Moisture Absorber Refill, the existing SDS001 page contains its refill instructions and Safety Data Sheet.

For information about another product, contact us with its name, package size and any batch identifier. Use only the information that matches your product.

Email info@acticlear.co or visit our contact page. We reply within 24 hours.

For an order question, include your order number if you have it.

Yes—we’d like to hear it. Tell us what happens, what you’ve tried, and what you wish were different. Your experience could inspire a future product.

Please leave out confidential information and read our product suggestion terms before submitting an idea.